Applebee's Grill + Bar in Ashland

We placed an order for pick up for 8:50 PM, when we arrived and called to let them know we were there, we were told they were out of ribs and can substitute for riblets. We were told at that time that we could have a free appetizer for the inconvenience since we had to wait for the riblets. We received a phone call about 5 minutes later to let us know the riblets were frozen and can no longer make riblets, we were ok with substituting with a burger, I asked the gentleman if our charge would be corrected since we paid originally for a full rack of ribs. He said he wasn’t sure? We got our meal brought to us by the general manager. I asked her if we would be charged accordingly due to the 10 dollar price between the burger and ribs. She said we were given a complimentary appetizer worth 10 dollars to make up the difference. I said no, that was given to us originally because nobody called us to tell us there were no ribs until we were there to pick up our food, and we had to wait another half an hour. Needless to say we paid for the full rack of ribs we didnt get, we also got home to discover we didnt even get our sides for two of our meals We got soggy fries obviously cold because we waited so long, so these were supposed to make up the 10 dollar difference. I never write reviews but was very upset over paying for something we did not receive.

Been an awful experience my last 3 visits. Will not give them my business.

I’ve been to this location two times. The first was on New Years & ordered the fish and chips. Food tasted fine, but felt queasy after eating only a few bits. Starting that night I sick with food-poisoning like symptoms for 5 days consistently after eating. Came the second time last night and ordered a cheeseburger with fries. Had gotten sick with the same symptoms, like the first time. My friend who had the tenders and fries also had gotten sick last night. I’ve been a Apple Bees customer for many years and have eaten the same two dishes at other locations across Ohio and never had any issues, so I’m assuming something is wrong with the food quality at this location. However, our server Heath...