Arby's in Arnold

Workers here are so kind and respectful! This young men was our server today he was the best! Food is always fresh and

I am a huge Reuben fan.. I love Arby's version. If I wasn't trying to lose weight would eat one every day. This store though had less ingredients that what I am used to at my local store. (Jackson, Mo.. Which is amazing)

The story of the not so awesome sandwich! I’ll try to make this short and sweet. After seeing the advertisement for the meat mountain I go through the drive-through at Arby’s in Arnold Missouri. My order consisted of the Meat Mountain and a Reuben, my total came to 16.94. The Woman in the drive-through window was very nice, I received my food after paying and proceed to drive home. Upon getting home and opening my sandwich I realize that there’s no chicken on the sandwich as advertised. I called the store and explain to the person that someone had forgot to put the chicken strips on the sandwich, the employe that was on the phone told me that if I would like to drive back up that they can give me the chicken strips. My response was I ordered the sandwich to eat together not separate and that the entire sandwich should be replaced because of the inconvenience of me having to drive back to the store and eating a cold sandwich when it’s ordered hot! The employee says,” I can give you chicken strips and a free side of fries but I cannot replace a $10 sandwich“. So they are not able to replace the sandwich that I ordered, that was according to the employe on the phone was 90% right....This is not how you do business! So I’ll be Making negative yelp and Google reviews. My personal opinion the Dave’s double at Wendy’s is much better and it’s next-door! Save yourself the money and the frustration of dealing with Robert the GM. His response to me being frustrated was, “He works with a bunch of 16-year-old kids”. That’s not how you deal with your customers and there’s not how you talk about your emp...