Baskin-Robbins in Houston

Usually this is my favorite Baskin-Robbins location with great service until tonight. Got there at 8:40 p.m. the lights were off the doors were locked the online and the door says they close at 10pm. We saw some people inside and waved at them & they said through the door they close at 9pm it was 8:40 p.m. We left.

I used to order ice cream cakes at least once per year at this location, but not anymore. I used to have a good experience until I was serviced by a woman who works the day shift. I think her name is Shirley. However, she's rude and talked down to me like I was a burden to her. For instance, I visited the store to see if the cake happened to be made early since the store was only 5 min. away from my house. The woman gave me an attitude for even asking such a thing. The second time I encountered the woman was when I almost went insane. I ordered an ice cream cake online a few days before my birthday and was waiting after the prep time to make sure the cake was ready before I got there. I called the store and the store didn't even have the ice cream flavor nor could they make the cake design I wanted! Nobody contacted me about it! Shirley was the one who I spoke with on the phone and she was unhappy the entire time. She didn't apologize for the mistake or seem to care. Probably because it didn't happen to her, so it's none of her concern. She forwarded my number to Ravi, the owner, and he was apologetic and sympathized with my situation. If you plan to visit this location, go later at night when Shirley won't be there. Her attitude is completely negative and will ruin your day.

The customer service was great, very friendly and it's clean. I honestly have visited different locations but this is my favorite, their ice cream cakes also have decorations for little kids vs just the plain Ice cream cakes you regularly see.