Baskin-Robbins in Oak Ridge

I was in the store and Erin the "manager" was yelling at a little girl who was obviously a new employee. She was completely degrading her because she still needed to look at a recipe paper, so much that this young lady burst into tears. I found out later that this young lady had only worked there for a week thus far. The young lady and the other employees were so polite and working hard and then the manager came in yelling at everyone. The manager was extremely rude to the customers as well. This store would be better run with just the teens working there because it went downhill as soon as this "manager" showed up.

Seriously the worst customer service ever ! This black woman was so rude if it wasn't the fact my dad loves their ice cream I would have walked out . The drive through was open but I decided to walk in . She told me to move my car which I did . She wasn't polite or kind , she was flat out rude . She then asked if I wanted her to hand pack it or get it cheaper already packed . I spent the extra money just to  make her work . This is what customer service has come down to . I then decided I wasn't going to say anything when I left . But the stupid bitch says have the day you deserve. Are you kidding me ? I told her she was...

If I could give no star, I would!  And it's all about the rude customer service! We called the OR branch about getting my daughter an ice cream cake. Before driving an hour, we wanted to make sure they had her fav, vanilla cake with vanilla ice cream as most ice cream cakes aren't this type. Well we were completely taken aback! The employee who answered said that yes they have ice cream cak...