Big City Wings in Houston

First time at Big City, came here based on a review by Alison Cook in the newspaper. Glad we came! The chili cheddar burger was cooked medium perfectly and the potato wedges were hot and crispy. Partner had burger with sweet potato waffle fries were nice and crispy. Onion rings for a appetizer were a huge crispy pile with a delicious sauce for dipping. Restaurant was clean and tidy. Julie was our server and was very attentive. Checked our table several times to be sure all was good. Manager changed one of the TVs to the Olympics! We will be back!

They are way too expensive.

I love the food, but for the love of god please get your S**t together. It seems like every time I order here I have some sort of issue. The Spicy Ranch Lemon pepper flavor is by far our favorite, but for some reason there's always so much difficulty in getting it. Example 1: ordered by phone and the girl on the phone didn't understand that we wanted the combination flavor. When we got home with the wings they were just "spicy ranch" Example 2: since the phone order didn't work last time, we ordered them online and selected "Spicy Ranch Lemon pepper" this time we checked the wings before we left, and had unseasoned wings. I asked them to just give me the seasoning and I'll season them at home. The person working then wanted to CHARGE ME for the seasoning that I initially ordered. Like, bro. I'm trying to make it easy on you and not have to make me new wings. Example 3: I just ordered for a curbside order online. Showed up a little after the time it said it'd be ready. Used the online notification for arrival and waiting about 5 minutes, nothing. Called the store, no one picked up. So I went inside and there was no one at the counter. Saw my order sitting on the table unattended so I just grabbed it myself since no one was there to bag it or hand it to me. Didn't get the large ranch I ordered with it either. Then when I got home with the wings, LO and behold I got that unseasoned BS again. And this isn't the first time I've had issues picking up to go. I've gone in to pi...