Big Tony's West Philly Cheesesteaks in Allen

Best cheesesteaks around by far. Big Tony has been there every time I have gone in. Great service and great food. I always get the small with extra meat. I think its the number 4. I can almost never finish, so keep that in mind before you order a large. Onion strings and fries are also very good. This place is definitely worth checking out.

Large selection of sandwiches definitely the best cheese steak in the Dallas area.

I guess service is dead.  Juli used to live in Allen and we went to Big Tony's West Philly Cheesesteaks.  Great sandwiches.  Then we moved to Princeton- 20 something miles away and we still went to Big Tony's.  Never quit then during Covid.  Went tonight, and the  whole order was wrong.  They're taped up in foil to keep them warm and I left them there for the 40 minute ride home.  Never had a problem before.  Got them here, opened them up and they're full of jalapenos, with no cheese. On the receipt it says exactly what I ordered.  Juli called the store and Ashley the manager said "we repeated your order back to you".  Yep.  And that was right.  And it was right on the receipt.  But the sandwiches were wrong.  I had mine, and it was different, but ok.  Juli couldn't eat hers.  Ashley the manager said "well we don't give cash back!"  We never asked for it.  Just a replacement sandwich.  I offered to bring in the wrong one. Ashley the manager said, "well we'll give you another sandwich, but you'll have to pay for it".   Juli gave up in frustration, so I called.  I wasn't abusive, but I wasn't nice either.  I asked who I could speak to tomorrow and she put me on hold and never picked up.  I guess Big Tony's puts no value on loyalty, so why be loyal?  I don't suggest any of my friends eat there either.  There's another cheesesteak place literally right across the street.  I get it.. it's hard to find good employees when the government is paying extra unemployment to keep people at home. But there's no excuse for this.  All it would have cost them is a sandwich to keep me driving all the way to Allen.  Now it'll cost them a...