Boston Market in Arlington

This is the second time in a month I have had the worst service. They didn't make my food and called me to cancel my order. But I have to go up there to get my money back. Manager lost his cool called me many name including the N word. I will never go back to this store or any boston market for the way I was treated. Other customers had to step in to tell him just to give me a refund.

I used to order via the app daily. Literally. The quality and the service has declined so much I won’t now. The last two times I have used the app (last week and today) I arrived only to find there was no food. Last week, I showed up and a note was taped to the door that they weren’t ready or opening until 1:00p. My food was supposed to be ready at 12:03. From the parking lot I realized I had a missed call from a number I didn’t know. I called. It was Boston Market. Apparently they had called me at around 11:45 but didn’t leave a message. I asked them why they would call me and not leave a message, especially because my food was gonna be over an hour late and now I have wasted my lunch break. I ordered again tonight. Went up there and they told me it would be another hour. I just canceled the order once again. Plus the last five or six times I have gone there no one is wearing a hairnet or gloves. No one greets you. The cornbread is flat and half the size it was a year ago. The sides always look old. I really tried to hang in there and thought it was a slump or employee shortage. The day they randomly closed until 1 o’clock because they didn’t have their act together there were four people inside. Today there were five. They all look very young which isn’t a problem. Except for maybe they need some guidance as they gain experience. And the rudeness? Just freaking stop with that. If it puts you to interact with people, d...

Horrible experience foods wasn't fresh employees in the back no one at front soft drinks machines out of service,nothing to dring,drink, re heat from over night rice had water ....Horrible bad choice