Buzz Inn Steak House in Arlington

I have gone here several times and the service was hit or miss. Tonight, it was just sad. I stood in line at the counter for about 5 minutes and three service employees walked right past me while looking me straight in the eye for 2-3 seconds and didn't say hello or we will be with you later. I understand it's busy but I worked in the restaurant business for 6 years and I know what customer service is. Won't be coming back to this location.

My husband and I went here for our38th Anniversary on Sep 10th.  The staff was great and that's where it ended.  We first went into the bar and ordered cocktails.  They were so weak that I really doubt there was any alcohol in them.  He ordered a Manhattan first and then switched to a scotch and water. The Manhattan was shaken which you do not do. He then switched to scotch and water. I do not like scotch but it was so weak I could drink it.  The water tasted so bad that because of it if you ordered a drink that had ice or water it was bad.  When we moved to the dining room we ordered the same thing.  We had the New York with baked potato and clam chowder.  He ordered a beer and I ordered wine because they can't mess those up. The clam chowder was so bad he couldn't eat it and I was able to choke down about a quarter of it.  It was so thick the spoon stood straight up without being held.  When they brought the steaks out the potatoes where Luke warm. They would not melt the butter.  The Texas toast that came with it was cold.  The steak was delicious. It was cooked perfect and seasoned well.  We have tried this place for other meals and have not been satisfied.  As I said the service and steak was great but it was everything that went with that.

went to eat breakfast last saturday 7 tables in a filthy tent..Tables were wiped down with a discussing rag ..Two waitresses took over 1 1/2 to get food..Waitress would clean a table scrape plates in trash can put dishes in a tote then go inside and grab food wearing the same filthy gloves..Totally gross as we watched alcohol drinks being served to excess for 1030 in the morning with people drinking more than the should be served by law to drive never going back ...Buzz Inn Steak House