Caffe Gio in Alpharetta

Got the mezzo for two flavors - pistachio and biscotti y crema. Pretty big scoops for $6! Service has been good for the past 3 times I went. Fast to go through the line and they always wear masks and gloves.

I came here to satisfy my sweet tooth while shopping, and I was not let down. They made my cannoli fresh and filled it up with cream and chocolate chips. The cannoli was crispy and rich just like it should be. My brother got the cookies and cream gelato, and he really enjoyed it. The only reason for 4 stars was because it was quite expensive for a relatively small portion. Definitely give the cannolis a try.

Poor service. Ordered a cappuccino to go. Several minutes later, I noticed other customers that ordered after me left with coffee. I asked about my order and they said, "sorry, the ticket fell". This is comical given there were 4 orders since mine and there were two employees working the counter. Where is the competency here? Most importantly, where was the hospitality? I wonder why they didn't offer anything for their screw up. A small dessert would have gone a long way with me. I also wonder why they didn't offer me the other customer's latte they made, which required the same shots of espresso and steamed milk. They thought I should continue to wait for the customers that visited after me. This is so stupid, I cannot comprehend what they were thinking. The coffee and desserts are not great enough to accommodate poor service. Buyer beware! For the owners and inexperienced employee I dealt with, I wrote a letter for you. Please see below. Dear Caffe Gio, Thanks a lot (a latte). If you canoli (could only) be more hospitable and offer better service, you would have gelato (a lot o) customers coming back often, spending gelato (a lot of) money. Sincerely, Dissatisfied customer