Chili's Grill & Bar in American Fork

Our fries didn't come with our order until we were getting ready to leave we had to ask for it

tl;dr - service was poor, food was worse.From the minute we walked in the door to the moment we left this was the most disappointing Chili's experience my wife and I have ever had. We both have fond memories of Chili's from our adolescence. Sadly, those were painted over with one of those pukey beiges.The person who seated us was on their phone and didn't realize we had walked in. When they did, they asked us how many, we said two. They said they had tables. We waited for the person to seat us but they didn't move. It wasn't busy. We were the only people in the lobby. A few moments later the awkward silence was broken by another couple coming through the door behind us. The person at the desk asked them how many, they said two, and the person said 'right this way'. They walked past us and took this other couple to a table. When the person came back I asked r...

If you want to dine in you have to download an app to wait in line. The app tells you when to check in. We waitied for 30 minutes and then checked in at our specified time but weren't seated until 20 minutes later. Service was slow and inconsistent, we were served by several different waiters. To order you had to scan a QR code, you couldn't use the kiosk to order, only to pay. When we the food arrived our plates had hair in both of them. The food was not worth the price or value. Lots of TVs, made it feel like we were eating in the entertainment aisle of Walmart, except at Chili's it was dark and loud. The booth had tape covering tears in the seats.