Club level Grille in Richmond

Let's start with the positive... Ashley was lovely. She was kind, attentive, and a great server. The double drinks were healthy doubles. The waffle fries were hot. The Club Level Grill was across from our boarding gate. That's it. First, the music sounded more like Friday night at 'da club than I'm about to board a flight across country. (But hey I'm not a Rap fan.) Second, when Ashley approached, she had to list the 9 items they did NOT have on a Tuesday afternoon. This included; chicken quesadilla, fish sandwich, queso with chips, and any form of shredded cheese. Unfortunately, that was out exact pre- flight order. So burger and chicken fingers with chips it is. Third, the "house" chips were bland and tasteless while the "Angus" beef burger was no more Angus beef than I am the Queen of England. (I'm a Texas Ranch girl, I know my real beef!) So, if we had to do it again, we would probably grab a bite before the airport since all other food option were closed. RIC truly has fliers over the proverbial barrel. Again, if you're looking for a quick cocktail before the flight this is your place. Hopefully, you get a great server like we had in Ashley. But if you're looking for a decent bite to eat, you may want to look elsewhere.

Me and group of friends (5) traveled from Richmond back home yesterday. My flight was delayed so we decided to get something to eat. The visit started out undesirable as we attempted several times to order food with the bartender for at least a good 15 minutes to no avail. When we would get her attention to order she was polite and said she would help us but there was no urgency to take our order. But, then we saw Kalvin at the bar and asked if he could take our order. He noticed we had been there for awhile and jumped on it. He took out orders immediately, was apologetic, turned on his charm and had us laughing. The food came out quickly which was appreciated as we had to take it to go. he made sure we had everything we needed to enjoy the meal and checking in on us more than once. The experience started out unfavorable but Kalvin turned it around. I worked in food service so I truly appreciate great customer service and Kalvin provided just that. Way to go!!

We had a late lunch/early dinner at the bar of the Club Level Grille.  We were served by Alice and she was quick, attentive and efficient.  The kitchen was slow, but we had time.  Some in our family liked the mozzarella sticks and club sandwich.  I went for the Mexican bowl and didn't like it at all.  Next time, I'd ask the server their recommendations.  If we are in the Richmond airport again, we would try Club Level Grille again.