Del Friscos Double Eagle Steakhouse in Houston

I have been trying to give DF chances over and over.  Every time, though, I am disappointed. Whether I have reservations or if I stop in to have a quick bite at the bar.  The service is lackluster and the servers are not as knowledgeable as they need to be.  EVERY time I come here, the server rings me up for the wrong thing.       The last time I came here, the server (again) rang me up for the wrong items and overcharged my card.  The manager on duty that night insisted that he could not fix the charge error that night but would do so in the morning.  I called the next day and he had not even started the process. I see a lot of other people having this issue in the reviews- this place is stealing money, but for what?  I am sure that the clientele will pay the prices if they are just honest! I would have!       Here we are weeks away from that visit, and I STILL have not gotten my adjustment.  I have reached out multiple times, but they still have not done the r...

Went to Del Frisco's last night and ended up walking out due to lack of acknowledgment and service.  My son was in town for the weekend and we chose to go to Del Frisco's for a nice steak dinner.  We arrived at 7:50 p.m. and sat at the bar so that we could watch the Kansas City football game while eating. When arriving, the hostess told us, "yes, sit at the bar, you may order dinner, the bar is full service". The bartender was milling about, as well as a lot of other staff members (doing nothing), however, at 8:12, we still were not greeted, acknowledged, or serviced.  As such, we got up, walked out, and went to another venue. I work in Tower I of the Galleria and go to Del Frisco's frequently for business lunches & dinners.  I will rethink going there in the future.

Best experience came here for my birthday two weeks ago and it was not a good experience. Came back to try it again and this  is why this is still my favorite restaurant!! Manager Scott is  the best!' Service from James and Kerry was  spectacular!! Food was perfect! Will definitely be back! Thank you Del Frisco's for a great night!