Domino's Pizza in Richmond

Staff was friendly and fast. You can tell they enjoy working there.

My order was not ready in a timely manner. This is the 2nd time this has happened. I contacted Custer service about my issues and I asked for a refund but I have yet to receive a response or a refund

I'm rating this one star for a simple reason. We tried to order online, and they said online ordering was not available, to call or visit the store. We did not call, but chose to go in person and place our order, only to find a big sign on the door temporarily closed until further notice.This is a relatively new location, and we were anxious to try it, as it is close to home. Also our normal Domino's did not have ham for our pizza, so we were looking for another Domino's, and this one was second closest.So the anticipation of a good pizza, coupled with the suggestion that we go in person, a lack of ham, only to find our second choice closed, led to a very bad feeling toward Domino's.If this location ever opens again, we are likely to try it, simply because we like Domino's Pizza, and wings. However the sting of this experience will linger for some time. Dominos, if you're listening, either remove this store from your online ordering, or mark them as temporarily closed until they reopen. Do not suggest people go to the restaurant if you know that it's closed. It's frustrating, and it's bad customer service. While we were there another car came investigating. And while we were across the street getting dinner, two more cars came investigate. In the span of half an hour, there were four cars that drove to the store to see a closed sign taped to the front door.