Domino's Pizza in Richmond

We ordered from here thrice. In each instance the preparation and delivery took much longer than reasonable. In one case we ordered at 7:00 PM, to be told that the delivery will happen at 10:30 PM, unless we picked it up ourselves. This was still OK, considering that we were ordering during the holiday season.Then, in the latest case, we ordered at 6:37 PM, and after waiting for an eternity with no updates, finally called them, to find out that the delivery wouldn’t be before 9:00 PM, and even if we offered to pick it up, it would be at least 8:30.We will switch locations the next time onwards and do a carry-out.

Customer service was a joke. Very rude. First two times I called I was on hold for 10 min and then got hung up on. Finally as free placing my order and going to pick it up, I explained that I placed an order over the phone under my phone number and that I also paid over the phone with my card. They could not seem to find my order at all and told me they could not remake my pizza because they “never received my order”???? I showed them the charge on my account and they still did not want to help me. THEN as I was walking out, I heard an employee tell another employee that this was my fault. HORRIBLE customer service. I will never order pizza from here again.

Domino's Pizza has the best pizza's in town. I use to go to Pizza Hut, but no more. Pizza Hut has the worse personnel working at the one of FM359. Domino's personnel are always cheerful and helpful.