Don Chilitos Mexican Grill in Aloha

The food is not bad, but when asked that they put less onions in the food (example: wet burrito) the response is that the meat is cooked with the onion. That is unfortunately not true. You can clearly taste the raw onions. It's a filler that they use and honestly I wish they would just cook it with the meat. It would taste better. Or charge more and give the customer what they ask for, or in my case give less onions.

I would not recommend this place it has terrible customer service an employee became aggressive and hostile one of the worst that My family has ever dealt with! We tried doing A pick up order and when we called to place the order they requested your card information which is understandable some locations require it after people don’t pick up their orders which at that point we didn’t feel comfortable giving that information over the phone so we decided to just go in the restaurant when we arrived and place our order there was a new employee she had been there for two days she took our order and when we got our order it was completely wrong we asked about it and instead of our orders being fixed and us just paying The proper amount we had to buy more food on the side because the drive thru employee wouldn’t fix our order it’s understandable when you are new to an establishment and dont know how to place orders right then that employee from the drive thru became really hostile to the point where she was aggressive and asked my father to go over the counter and hit her. That is not OK that is horrible customer service she doesn’t know how to treat customers she wouldn’t give her name she wouldn’t give managements name at that point it makes you want to contact the Better Business Bureau because that’s not OK we’ve been customers of this restaurant for years I’ve worked in the customer service industry and this lady should know better to take out her anger on the customers, when you work in customer service you know that the customer is always right no matter if they’re not and I don’t think the situation should’ve escalated to where she took it it’s ridiculous this place n...

Having early lunch with wife. — at Don chilitos mexican grill.