Double Dogs on Kingston Pike in Knoxville

good service and attention

Hot dogs, hamburgers and more. Good atmosphere with lots of TV's. Friendly quick service.

Well I was surprised tonight by lack of compassion showed by the staff at The new Double Dogs on Kingston pike . I am handicapped and require a table to sit at with my family. I use a walker to support myself and need it due to my recovering from Gillian Barre Syndrome. So as expected we would have to wait it’s a 6:30 on a Friday night, we are told we are number 3 on the list and it shouldn’t be long... 48 mins later after watching numerous people get sat before us and my wife’s 6th time walking our 5 year old around the building our buzzer goes off. Great a table is available... They know I am using a walker and have seen me sitting outside the entrance doors in the sun. So here we go to the table we have waited on we are taken thru the bar area where I have to ask numerous people to please move and it’s hard for me and this walker but by god I’m not gonna be a shut-in while I heal. We get to the table there are 6 tables 3 and 3 our table is the middle one to the back. There is no way for me to get thru that area without making everyone move and low and behold there is a family of 3 that came after us sitting at an outside table. So we politely said no thank you, not understanding how they expected me to get to that table and left the restaurant after almost an hour of waiting. The staff showed no compassion for the handicapped or even acknowledgment that they may have made a mistake. We have been long time Double Dogs patrons and this was our first outing there since I got sick almost 2 years ago and we normally go to the one in Hardin Valley but...