Dunkin' in Boca Raton

Had very BAD EXPERIENCE THIS GOOD JANUARY MORNING OF 2022! I placed my order on the app because its just easier heading to work and knowing its packed there in the morning its always great to grab and go. I ordered a sweet tea a sandwich and a bagel I get there my food is ready but I don't see my drink. I see a sweet tea there but its has lemon inside so I know its not mine I ask one of the lady's making the food if she can grab me a sweet tea because its missing in my order she ignores me. I go to the next lady she also ignores me and continues to do her work I am a African American women in the area of Boca Raton Florida so you know its already such a different community, not very diverse. So they automatically treat you different but that's not the point anyway, being I get someone to hear me out after now 10 min they tell me that the tea I ordered it and that its mine, I say no that's not mine because I didn't order it like that ( showing him my online order ) they insist to argue with me about the Dern tea I spent literally 15 min arguing with what looked like a Indian male and female ( either manager or owner of the establishment ) about my ORDER that I paid for!. Very unprofessional and very sad to see a business just not care about the customers anymore do not recommend it if your late or want your order right just go to a different Dunkin donuts its NOT WORTH it very rude !!!! very insensitive!

Was there this morning and spent 22 dollars. Got home and my 2 + dollar bagel is not in my bag. Try to call the phone number listed here no one answers and after it rings awhile asks for my remote access code. I even paid for two boxes of Dunkin decaf about a 4 dollar premium over what it sells for in publics.....I want to be compensated for my bagel or I will dispute the credit card charge...and provide a phone number that works

It was busy, as expected of Dunkin'. Food and coffee came out in a timely manner. Not bad, though it didn't really seem like the workers really wanted to be there.