Dunkin' in Richmond

Where to begin...out of donuts? That's really all that needs to be said, out of donuts...SMH!

This place is awful! Went two days in a raw and they have only one lady working. She is going from the drive-thru to the inside. When you place your order if there is someone inside, she goes and take their order and then go and make the food. It takes for every to get your breakfast. If you have only one worker you should not have you dining room open. They quality of the food was awful. Never going there again.

Waited in line at the drive thru for 30 minutes just to be told that food would take an additional 15 minutes. 45 MINUTES FOR DUNKIN' -- A BREAKFAST SANDWICH AND AN ICED LATTE. This is unheard of. Needless to say, I left without any food, still hungry, and 30 minutes late to work (after the ten minute or less drive). The poor girl working the drive thru (on what was supposed to be her day off and with only one other person) was very apologetic while she explained her position. While I felt for the young lady, this is unacceptable. Dunkin' -- less effort into advertising and more effort into hiring would do you a lot more good. It doesn't do anything for anyone for people to come in if you cannot accommodate them. You already lost my breakfast sales, and I'm sure I'm not the only one who went to work hungry this morning. UPDATE: I am happy to report a much more sufficient experience the next day. This time, however, I ordered ahead on the Dunkin' app. My order of one breakfast sandwich, some hash browns and an iced chai took about 15 - 20 minutes, which is a little lengthy but much better than 45 minutes. However, upon unwrapping my sandwich and trying a hash brown, I discovered my sandwich was without egg (only bacon and cheese) and my hash browns we...