Dunkin' in Houston

. I walked in Friday morning to purchase a coffee. I was the only person in-line inside, drive through was busy . A female employee was in the front working on something another female from drive- thru approached the women infront and told her “I need a dozen donuts” and left she didn’t even say which kind. So I’m sure the women was confused about the order. However with all that going on she makes the effort and acknowledges me, greets me and ask how can I help you ?( Great customer service ). Then this rude manager dressed man (Franchise owner) comes out of now where and rudely humiliated her in-front of me and said hey does your ear piece work we said we need a dozen donuts . It was disgusting to witness I defended the woman and told him she was just acknowledging me and doing a great job she wasn’t wrong at all. I would never spend a penny in a business like this one.This Franchise owner prefers rude remarks and humiliation over customer service. I hope people feel the same way as I do . To the woman working the front Friday thank you for your kindness and great customer service keep up the good work the workforce needs more people like you.

My new favorite place for donuts! Beautiful location can get quite busy in a.m. especially if its cold! My favorite donut is Boston Cream.

I ordered a cold green tea and got a hot one, I ordered a three cheese croissant, and a bacon and cheese croissant, and got a 3 croissant and dried up croissant with bacon eggs and cheese sandwich... I was too tired to even deal with ppl who can't get anything right... Never going to another dunkin' donuts again.. that was the second time I went to a dunkin' donuts and was deeply unsatisfied, in the last year.