Firehouse Subs Northridge Center in Arvada

Went to Firehouse to order lunch was all the way in about to order is approached by a worker it told me I had to wear a mask and due to county ordinances could not serve it I asked what ordinance it was they had no idea I then complied with that and asked if I could order online they stated no can I order through doordash which is easily visible visible on the door also they spoke to the manager about me just ordering from the sidewalk was turned away on All sons I even asked if can I order online can you bring it outside cuz this stupid mask mandate which yet they cannot recite and as of today it stayed there is now specified mandate it's not the mask mandate that is the problem it's the lack of customer service and knowledge by the csrs and people working there management needs to train their employees on correct protocol and know what to say to consumers especially with covid b******* going on not just turn their consumers away we'll be taking this complaint up to corporate due to the fact that I have it the incident on recording I do not recommend this place the food is great don't get me wrong but the customer service and lack of knowledge to the base level employees needs to be updated severely disgusted on the way that this interaction happened Firehouse needs to train their employees much better they have great food lack of customer service

The quality of this restaurant has really gone down the hole. I walked in and the tables were in complete disarray, the floors looked like they haven’t been swept in ages and they were playing vulgar music from the TVs. The whole atmosphere of the restaurant was off and It felt like none of the employees wanted to be there. Than I had to wait for a sandwich that was made wrong. Honestly I most likely won’t be back for a very long time.

Best subs in town. Support the firefighters — at Firehouse Subs Northridge Center