Handel's Homemade Ice Cream in Akron

I've enjoyed Handel's ice cream since I was a kid, and I still do. So I'm disappointed to submit this review from a recent visit. I stopped on a recent Sunday evening (7/7/20202) to pick up a pint. There were about 30-40 customers there, waiting in line, mostly in groups. I was the ONLY person in line wearing a mask. This is unacceptable. This is not about your employees. I was happy to see all of the staff working safely inside the store, wearing masks and doing their best to maintain social distancing with each other while working. However, the large amount of customers not wearing masks or, in many cases, practicing social distancing, is unacceptable. They are putting other customers AND your staff at risk. It isn't your staff's job to enforce best practices wrt to the pandemic -\-\ this is up to management. It would be unreasonable to expect your staff, most of whom are teenagers working summer jobs (and all of whom work inside the shop), to "police" the customer lines. This is management's responsibility. You are responsible for assuring a safe shopping environment for your customers. Please do so.

I went to handles tonight and got a brownie sundae. Don’t even live 10 mins from there and it was completely melted no whipped cream and no brownie! Super upset about it. And I’m 8 months pregnant and crying.

I love their ice cream, BUT in the winter they hardly ever have their drive thru open at this location. I always see a lot of people who get ice cream when it is freezing out (including myself). If you aren’t going to have the drive thru open at least consider faster service. Every single time I go they take forever to get the ice cream. This is extremely frustrating when it’s 20 degrees outside, and you have to stand outside and wait. A lot of the times I just won’t go if the drive thru isn’t open, which it isn’t open 98% of the time. Tonight I decided to go brave the cold and wait outside and this is the last time. Guess I won’t be going to Handels in the winter anymore since they can’t handle keeping the drive thru open in the winter.