Hershey's palace in Arlington

Where's the beef?!! I got a "steak hoagie" (sweet steak) Saturday and the flavor was on point but there wasn't much meat! Today I ordered 2 more and I must say I am HIGHLY disappointed! Not only is the beef extremely scarce but the flavor is all the way off! The sauce tastes like BBQ sauce mixed with hot and mild sauce! I asked for everything on the sandwiches and there's a smidgen of sweet peppers, one tomato very little cheese and NO hot peppers! I will not get this again!!

The food was good and I look forward to visiting again

I am a frequent customer of Hershey's Palace since they have been open, since Jack's Chicken Shack moved out the building. I used to work at a business on Abram and have always enjoyed the food I've ordered. Congrats!! on the new addition of the lounge with karaoke, Live DJ and daiquiri's is absolutely the best idea ever.I would give 5 stars but my issue is the customer service received and it's always been a long wait whether I call in or place order when I arrive but with the original cashier she was nice and friendly. I loved talking with her ..however Friday 4/9/21 was definitely an absolutely terrible experience.The cashier DiMaya (name on receipt) was inattentive, daydreaming, zoning out/unfocused.We and other customers had to repeat their orders more than once...more than twice!! She was not paying attention which held up orders from people that called in by telling them the orders weren't ready and they were behind her and didn't look until the customers asked if their orders were on the table behind her but within her view... She definitely didn't want to answer any questions..her face and tone said that.A lady and her daughter came in and everything they ordered including pizza she was told they couldn't have or it wasn't enough for an order. The mom got irritated after she mentioned the 4th or 5th item and was told they didn't have that..the daughter wanted to just leave after that! But the mom was able to finally convince her and placed an order but was still waiting after long we left..we waited an hour almost...