Huddle House in Alexander City

One of my favorite places to go to unwind and enjoy the friendly service

Good food an excellent service

This place has horrible customer service! I'm not one to give bad reviews bc I know it can be hurtful to businesses but this is the last straw! This started a couple of weeks ago when I ordered a chopped steak meal. My sides were green beans and salad and some swiss cheese on the chopped steak. When I got home there were no utensils, no salad and the cheese was put in a bowl on the side. Common sense would tell you that it's supposed to be melted in the meat (plus I told them this too)! I called them and they were about to close so the girl said she was sorry and that she would comp my meal the next day. Cool! I ordered the same exact thing the next day and get there where she tells me that she IS charging for the meat bc I got it yesterday. Sure thing... Not what you told but...yeah. I just saved 67 cents! WOO HOO! Anyway, I put that behind me! Last Sunday I ordered 2 MVP meals to eat before church. I get there and they look and look and look but they can't find my ticket. So needless to say she apologized and I went to church hungry bc I didn't have time to wait for it to cook and didn't have time to make anything myself. Thanks Huddle House! So onto today! I just called up there and they answered the phone. I told her I had a to go order and she ok please hold. Ok, I'll hold. After being on hold for 5 minutes I gave up. They had no intentions of taking my order or helping me! I really wish they weren't the only game in town but I guess when you are it doesn't matter how your customer service is! Just my two cents! Take it for what it's worth!