IHOP in Webster

Food is great, service is poor.

So I wanted to leave a review Because recently my husband and kiddos and I went to IHOP at this location and had two extremely drastically different experiences. Picture it New Year’s Eve we really partied hard we watched movies and fell asleep on the couch so we decided to go to IHOP around 10 PM the kids were excited because this isn’t something we do often and I will tell you honestly that they made it a great experience. Chelsea was our waitress the first time which was at night like I said…. and she was prompt, the restaurant was clean… upon walking in we were both like “this is a super clean restaurant! wow!”So we ate and enjoyed our food paid our ticket and left except for we forgot we had a gift card so we went back the next day… I’m not sure of the exact time but we think it was around like 1 o’clock or so on New Year’s Day and we walked into the same restaurant we were at just hours before and it looked like it hadn’t been cleaned in days. But seriously there were only a couple of tables that didn’t have other past patrons food sitting awaiting clean up. The service was terrible the order was wrong and the manager was rude… Although she took the mistaken meal off of the ticket she didn’t lack attitude while doing so. I don’t even think she realize that we saw how she was reacting when the waiter told her that we didn’t wanna pay for the wrong item.We came back to IHOP this evening really late just my husband and I around 12:15 AM and Chelsea was our waitress once again and once again the restaurant was noticeably clean very very clean. They had awesome service and the food was wonderful our order was exactly perfect.There are honestly only good things I can say about the late night crew at this IHOP. Chelsea is super friendly and really at...

I’ve visited this IHOP frequently with no issues over the years. Food was always good and affordable. However, as of lately, it seems to have gone downhill significantly. Last time we went to eat breakfast was the last straw- we ended up turning around and leaving. We walked in and immediately noticed a foul odor. Like mildew and an outdoor restroom. Everything was visibly dirty and it was very humid inside. There’s clearly some issues going on with the building that need to be addressed. We were grossed out to say the least. We left and went to Black Bear Diner. We paid more, but worth it.