Imo's Pizza in Bethalto

If I could I'd give it no stars! I absolutely love Imo's pizza but this location is absolutely terrible! We've tried getting pizza from here 6 different times the first time we ordered (which we've order the same thing everytime with one little change) the taste of STL with a pepperoni pizza. When we got it there was basically no sauce on the pizza so next time (and every time after) we order the pizza with extra sauce. BUT still came with no sauce on it, so we called and they would bring another that had the normal amount of sauce it should have which I was happy with. But this last time we called because they did it AGAIN for a fourth time and they requested the pizza back when they dropped off the new one. The new one we got was still doughy, cheese wasn't fully melted, and had at least three times the amount of sauce it should have. I tried to eat it because I love Imo...

My entire order was ruined. Ravs? Burnt. Garlic cheese bread? Well that's just garlic bread now because all the cheese was fried brown so I had to remove it. The manicotti I paid for extra cheese on?? I literately pulled back the brown burnt layer of cheese to find ZERO cheese on it. Paid for extra, got the regular amount and it is burned into a rubbery flavorless mat. This was my first time ordering from this location and I will never do it again. I understand it gets busy and mistakes happen. Delivering an entirely burned order to a customer is bad business. Remake it. Cook time is under 10 min and I already waited an hour for it anyway.

I'm a huge fan of IMO's Pizza. I have been eating since I was a kid. But this location doesn't live up to the hype. Every time I order delivery it's always cold never fresh.