Jack in the Box in Houston

One of the cleaner Jack in the Box franchise visited in Houston. To that end, I became aware of the status because my drive thru experience became a horrid encounter with a defensive & arrogant employee, later boasting to be the manager. My fries were luke warm and soggy, I requested a fresh batch. The drive thru employee called for Ms. U (the mgr) who immediately began to banter & lightly insult my ability to know the difference then invited me into her kitchen for myself. She then asked WHAT DO YOU WANT, I in turned asked for fresh fries for both of the combos. She rudely instructed me to PARK IN FRONT & WAIT. After waiting & upon second thought, I decided to not trust the next batch and proceeded to park so that I may twist a full refund. The manager approached my car then holds the bag up to my window (I assumed that meant my here are your fries). I begin to point out the difference in appearance of the new FRESH fries and the bag that I was previously given. She raised her voice in defense to which I requested a refund. As I entered into the store, she began to making sly remarks so I commenced to recording for my protection. Another employee noticed me camera then advised the staff. The manager emerged more irritated and state that she's going to take photos my license plates & take photos of me (which she did). All the while, I was locked...

Absolutely amazing service from the guy at the window and the guy that gave me my food. Fresh and hot and their service was very welcoming. Had a Chick FIL a feel lol

Horrible experience, I literally live 5 minutes away but I rather drive 15 to get some decent Jack in the box.