Jade Restaurant & Lounge in Seattle

yum yum YUM this place legit saved my life one night they were open late for delivery i NEEDED dumplings so bad their potstickers hit the spot SO hard i don't think i'll ever be happier in my life

This has been my go-to for months now. I usually go for the chicken fried rice, honey walnut chicken, vegetable egg rolls and egg flower soup. Which is exactly what I ordered from their website online tonight. ETA pickup time was 9:26. As I pull in the driveway at 9:35 I see rats running all over their parking lot. Running in and out of dumpsters as well as the work area or whatever they have going on in a large shed that's covered with tarps. I really hope that's not where they store extra food. I sit in my car for a minute not sure if I'm wanting to proceed with my order because my appetite has vanished. I feel bad because I had already placed the order, and didn't want the food to go to waste- like I said earlier I come here often, I don't want to upset the workers. I walk into the restaurant at 9:40- a women walks over to me confirming my order thinking she's going to bring it to me - NOPE. Her and her mom begin making my meal. Seeing the rats was my first red flag, so I watch them from a distan...

AMAZING customer service. Truly go so above and beyond I am so grateful. I work in the restaurant industry and ordered delivery through door dash on my way home from work, the driver never showed up to Jade and they took the time to call me, cancel my order through doordash for me and on top of that deliver my order to me. By the time that I'd realized that Jade waS about to close and my delivery from doordash was not going to arrive, everything else had closed near me... BUT they delivered the food themselves, which actually meant the difference between me eating tonight or not since grocery stores were also closed (and I'm so tired I would have just not eaten vs cooking the little food I have on hand.) I'm so grateful for their wonderful customer service, it not only made my night but my week. Truly a great restaurant that loves their customers and has great food. Asian fusion dining and delivery at its utmost best  thank you Jade!!!!