Jersey Mike's Subs in Frankfort

Very nice atmosphere and clean store.

Good sandwiches, great staff, clean image inside and out.

Imagine stopping at Jersey Mike's Subs after having to go into work at the last minute on a Saturday. You pick up your sandwich and drive home happy to finally relax and eat……you’re not even half way through your sandwich when you notice a strand of hair peeping through your bitten sandwich.With disappointment you call the store Jersey Mike's Subs and share that you have hair in your tuna sandwich only to have to tell every detail of your visit repeatedly before they address the hair in your sandwich. Finally you ask what they will offer for the inconvenience and the present the option of getting in your car and driving alllllllllllllllll the way back to said location for a replacement or getting a credit for a sandwich. You choose a credit and the young lady on the phone asks you for every detail of your sandwich. You oblige then you get to one detail she seems very confused by; “pepper relish” . Then she proceeds to insinuate that you didn’t come there because Jersey Mike’s doesn’t have pepper relish………ahhhhhh but they do .So on principle as soon as the call is over you google Jersey Mike’s Pepper Relish (see attached). So you call back and ask to speak to the manager when you discover that’s who you were speaking to allllll along. Believe her name was Faith. Ask her what does she call pepper relish…..walk her through the whole condiments selection all for her to say I don’t know and then finally settle on peppers. At this point you’re hungry and frustrated so you express your frustration of a manager not knowing the products available at her store to which she says “Have a good night”...