Jet's Pizza in Plymouth

I used to love this Jets….that was until today. I ordered online, and when I submitted my order, I received an error that the order didn’t go through, yet they still charged my credit card. When I called and talked to the very rude manager, Brendan, he said there’s nothing he can do and I’ll have to re-order since they didn’t receive the order. This means I would’ve had to pay double today since they had already charged my card. He said they are not affiliated with the online ordering system (yet my card was charged and I ordered through this location) and I’d have to call corporate for a refund if the charges don’t drop off in a few days. He didn’t even care. He didn’t offer me a credit or anything. He laughed at me and said sarcastically “have a good day” and he hung up. I’ve never been treated like that before. They definitely need new management and a new system in place so this doesn’t continue to happen, but it will be too late if they do make changes because I’ll never order from there again!

I called the store because the website had failed to process my order (this had happened a few times). I called the store to ask about the website and see if they could update my rewards even though I was ordering over the phone. The employee who I was speaking to could not answer my questions so I spoke to the manager. The manager, Brandon, was rude and unprofessional. I was shocked that this is how he would speak to a customer. Terrible customer service. I wasn't even able to place my order because he quickly hung up the phone after telling me to take up my iss...

I just had the best barbecue chicken pizza of my life! The barbecue sauce was amazing.  I don't think I've ever had Jet's Pizza before and I'm sorry I waited so long.  The delivery was lightening quick despite being a very snowy day.  Well done Jet's, you will have my pizza business from now on.