Jimmy John's in San Antonio

I got the feeling the employees were working as hard as they could but were not set up for success. Drink machine not working, no ranch despite both things being available for order on the app. 20 minutes to get my order.

1 star because I love Jimmy John's sandwiches, however management (Monic) has poor communication skills , and poor judgment, she should not be in the position she is in for lack of tasks. This is second order I've placed with this location. 1. Time I placed an order , I waited 30min and called to see of maybe the driver got lost (because some of the few drivers lack to follow instructions and end up lost, no big deal) they said they were running behind and they be there , an hour passed and I called back if they can just cancel order because I had a meeting and I was already late. The manager responded that she already canceled my order and canceled delivery. I questioned her. Why she didn't call me to update me so that way I wasn't waiting around. She said because it was passed the 30min and so they just credit me (but they still never informed me that they canceled the order ) 2. I called today (which had already been several days after the first incident) and asked for the same order. She responded (same manager) my driver will be there shortly. It's been 45min already so I called and ask nicely again of driver got lost. She responded they are running behind and orders will be taking 30-45min , i responded I wanted to inform they know wh...

Well apparently cash is not accepted in this location, I was just denied 5 combo's with a $62 total because apparently and I quote never, never, ever accept cash, then I was told to just go somewhere to break a $100 bill and then come back! Bad attitude from I guess is the line manager and the clerk. Good job Jimmy John's, you are the fastest to kick customers out of your stores.