Jimmy John's in Houston

Customer service was insanely bad. Wrong sandwich.

Forgot my chips on a delivery order. I called the restaurant and was met with an attitude as if I did something wrong. I'm not Jimmy John's regular and won't be.

Honestly, I have no idea where to even begin in the plethora of experience failure points at this location. Thus, let me begin by saying that I have never experienced anything like what happened here in my life at a Jimmy John's - as a matter of fact, usually they always go above and beyond. My wife and I happened to be out in the area and I stopped at this one to grab us food as we did not know this suburban enclave (my normal Houston store sits at the corner of San Felipe and Sage Road in a Randall's Grocery store shopping center and they do rather well).This was just absolutely the most horrid of an experience. At first, everything seemed normal on entry, then I am just standing up there a while - the gentleman making a sandwich finally looks at me and asks "Picking up?" after a good 25 seconds and I say "No, order to go, please" - he looks around, some young girl comes over. No happy smile. No welcome to Jimmy John's, no greeting, no suggestion about anything, no "How may I help?" - just a blank stare with a hand ready at the screen.I dive right in with my order, then a thought hit me to try something I never had asked before so, I asked "By any chance do you have jalapenos that you can add?" She just said "No."Took her a second to go "We have hot peppers" - and pointed to a sign. I said to add those to my Italian. I asked to Make It a Combo and I asked for the famous Thinny Chips.Her response: "There are no more Thinny Chips." I just looked a...