Jimmy John's in Alexandria

I had a issue with the food. I informed the manager and owner politely. They refused to admit their mistake. And just ended up ignoring me. I was so disappointed.The Springfield branch has better staffs!

Decided to order delivery from Jimmy John's on Dow Ave because I didn't want to go out to pick it up. Placed our order and it was supposed to arrive at about 2:00PM but 2:45PM rolled around and no order so I called. The lady I spoke with said that the delivery driver said he delivered it and she was going to check and confirm and was, I had assumed, going to call me back but she never did. So I called back 20 minutes later to find out that the delivery driver said he delivered it. We'd been home the entire time and not once did we receive a knock on the door (my dog would have put up a fuss but she didn't). Massively disappointed in this JJ's and their delivery service. The one thing my wife asked for on Mother's Day and they royally screwed it up. Safe to say I'll never ask for delivery from them again and may go to a different store now instead.

Once again sucked in by a good deal. $5 off $20 you say..?? sure, why not? and then I am reminded why not.... This Jimmy johns is 1.2 miles from me... less than a 5 minute drive just for some perspective, but I usually order from work, so I can't just leave and pick it up myself, otherwise I would. Ordered online and submitted order at 12:25pm Order received per tracker at 12:27pm Order marked out for delivery at 12:55pm Order delivered to me at 1:41pm 1 hour and 16 minutes for a sub and a large drink. 1 hour and 16 minutes and they forgot the mayo packets. I asked for extra pickle slices and got 3, asked for extra ice and maybe it was extra when it left the store but by the time it got to me it was pretty ice-less and watered down. Asked for napkins and got 1. "Freaky Fast" it is not. It took me almost a year of waiting to try this place out again... figured a good deal and an ice cold drink on a hot day would be a great way of supporting them again... Never.....Again..... And please Jimmy Johns person who answers these, I don't want another $10 gift card. I usually spend more than $20 per order, your $10 gift card that can't even be used for online ordering is useless to me... keep it for the next poor sap you have swindled... I am 100% done.