Jus' Mac in Houston

Over priced food. I ordered 2 different flavors for wings and one of the flavors was way to spicy for me to eat. I immediately started chocking. I let the server know that I was unable to eat the food and was told that they can't make any refunds. I explained that I didn't want a refund. I just wanted to get a different flavor of chicken because I literally could not eat the flavor. I was then told that no exchanges or refunds were allowed... I've never been to a restaurant that couldn't remake something I'd the customer isn't satisfied. Paid over $70 for food that I couldn't eat. Very disappointed in this establishment.

The woman taking my order on 1/30/22 was extremely rude and very short to my girlfriend and I. She said she "couldn't understand" me because of my mask but everyone else in the establishment could hear me just fine because I was speaking loudly and clearly. She just wasn't listening and it's clear other people have had the same experience. Then she got mad because HER system wasn't working. Peak Covid outbreaks right now and the woman had a problem with people wearing masks  Can't fix stupid ‍ Get better employees if you're gonna have the prices of a nice restaurant.

Ate at Jus' Mac last night and was not happy. I ordered the hangover which sounded like the perfect blend of spice and creamy mac. The hash browns on bottom were burnt, the mac was so inedible because of the amount heat added to it, the guacamole was store bought runny glob of nastiness which was slightly brown. The fried egg was the only part that was done well. When I asked to send it back for a redo or something else, the guy working register was happy to help. Then quickly came back and said the co owner said no that was basically what I ordered and got. Extremely poor customer service. I am 48 years old and love anything and everything spicy and there is a huge difference in spicy and blazing hot! In my 48 years I have only sent one thing back and it was last night, actually my friend asked for me because I never complain ever. This place was a complete let down to something as simple as Mac n cheese!!!