Katz's Express in Shenandoah

Usually we love this establishment, but today we had the worse service. Took over 1 1/2 hours to get burgers and root beer floats. Manager blames us for his staff's horrible service.

Usually we love this establishment, been eating here for years, but today we had the worse service. Took us over 10 minutes to find out who was our waiter. Took 25 min to get 3 root beer float. One barely had root beer. Other two, the ice cream was almost melted. The kids meals were fine. My husband's food was under cooked and drench in sauce. My burger was burnt and drench with sauce. My husband and I try to get someone's attention. Each person we flagged down said they would tell our waiter ( a tall woman was rude about it). My husband gave up and ate what he could, I was unable to do the same. I was finally able to get the manger's attention. I explained everything that went wrong. It took a minute, but manager finally offered to replace my food. I told him we needed to leave soon. He said ok. It Took another 15 minutes to replace my meal. I ordered desert to go, took over 20 minutes to get a slice of cake and pie. They gave us the incorrect items. We waited an additional 15 min to get the bill. My husband was so livid, he walked out. When I spoke to the manager, Yoselin Silva, he backed up his staff. He admit my food was done incorrectly and his staff was busy helping other tables. They basically forgot about us. We eat there a few times a month and never had this problem till today. They are usually busy too. He tried to blame it on us. We came in the wrong door. We enter that door all the time, never had problems. When I asked for corporate number, he finally comp the meal that I never got to eat. I should not...

The pastrami is ok. Kenny and Ziggys is far better! I've had Katz and Carnegie deli in NYC and this doesn't even come close. I guess it was wishful thinking it could come close. Not to mention that I paid for their largest sandwich the New Yorker and received approx 5 1/2 oz of actual meat. Yeah. I deconstructed the sandwich and weighed the meat because it looked really light. That's horrible for a $20 sandwich. Anyhow, it'll be my last time at this establishment.