King Soopers in Arvada

The customer service has gone down hill.  Time after time, many the checkers are rude or impatient or both.  I'm sick of it.

King Soopers Is using the coronavirus as an excuse to maximize profits and screw customers over!!  They have this policy going they will not except any returns!!  Even now in June!!   Other stores like Costco wouldn't even think of trying that but these guys are doing it to maximize profits!! I brought back some bread today that I bought a couple days ago that is moldy even know the sell by date is a week from now!!  THEY REFUSED TO EXCHANGE IT!!  WE WON'T TAKE ANYTHING BACK. AND POINTED TO THEIR STUPID HAND WRITTEN SIGN!! DON'T SHOP AT KING SOOPERS!!  A company that is using this as an excuse to maximize profits by not excepting returns of defective and moldy items!! If they think that is what is needed and not to accept returns they should have somebody follow every single customer around the store and then anything they touch and do not buy like look and put back on the shelf they should throw that item away and follow every customer to make sure this happens!!   Basically their policy is a joke and only meant to maximize profits so no one can return anything!!

Horrible customer service today and no help from the Manager.  Tried to exchange a non-food item with the receipt (air freshener refill) that was the wrong brand for the correct product and pay the difference and was told by a very rude woman at the customer service counter that, due to the Corona Virus, King Soopers does not accept returns of any kind. Avoid this store at ALL costs - they don't care about your business and use the pandemic as an excuse not to exchange items purchased there.   Go to the store on Ralston and Independence or 64th and Ward instead.