Knox Mason in Knoxville

Told the waiter my wife had tree nut allergy. After ordering and waiting 30 minutes the hostess came out and ask us if it was ok if the food was fried in peanut oil. We said no and reordered. We then ordered an appetizer. Dip and bread something that would be quick since we were hungry. We waited another 10 minutes and still had no food. We asked the waiter where was the appetizer. He said let me check. He came back out and said it would be another 10 minutes. At that point we got up and...

Two of us ordered the trout and both were so salty they were borderline inedible. Our server said she would let the manager know we were dissatisfied. The manager didn’t even come and acknowledge our issue. Such bad customer service.

Honestly pretty disappointed in Knox Mason. I’d passed it by for years and finally decided to make a reservation and stop in, due to a friend recommending it at one of her faves. It was just okay in my opinion. Idk if it was an off night or what. Cocktail was okay, nothing special. The menu is pretty small, which can be good if a restaurant does a few thing really well. Quality over quality, but I don’t really feel as though they do. I personally thought portion sizes were a bit small, for instance, mine said it came with sweet potato and honestly it was more of a garnish. My main dish was flavorless, or at least not as flavorful as I was expecting. It was juicy and tender though which was nice. My husband has the shrimp and grits which were pretty tasty. They have a super small beer selection on tap. If I had friends that were dying to go there I’d give it another shot otherwise, I’ll probably not go back on my own accord. Service was fine, we didn’t have to wait on our server or anything and the outdoor seating was nice. Honestly, I just wanted it to be better than it was.