Menchie's Frozen Yogurt in Arvada

I live near Olde Towne and use to come to this location with my daughter a couple times a week. I also deliver for Uber and Doordash. On many occasions I’ve been instructed by staff at this location to grab the order from the cooler. I went to do as I usually do today and was rudely told “don’t do that” by an older lady with glasses. I told her who the order was for and told her that I usually am directed to grab the order by staff and she rudely said “not here”. If I were not told to do that then how would I have known where the order was? I said “don’t talk to me like that” and she said “I can talk to you however I want to”. I’m not sure what made her feel that she can speak that way to another adult or anyone for that matter, but I will never give this store business again and yes I really came here often. I will drive a little further and go to the froyo by Target where they have manners and a better selection. She needs to learn how to communicate. A simple “I can grab that for you” would have been preferable to me, a 47 year old, than being spoken to in such a harsh manner with a store full of customers.

I visited this location last week to celebrate getting off of covid quarantine. The frozen yogurt was good, but the older lady working behind the counter ruined it for us. She didn't say a single word to us, just stared the whole time. There was no ' hello', 'welcolme', 'have a nice day', nothing. Just the total. She also stayed in the back, out of sight most of the time. That's not how you keep customers coming back, she's not an asset.

I went in yesterday, and it was the best experience I’ve had. The girls with the red and blonde hair were really nice, and answered all my questions. No wonder they had so many tips. I had to give them a 5 dollar tip! They deserved it! Yogurt was so good too!