SnoCream Company in Annandale

I love their milk teas

Ice cream tastes good but expensive, we paid $15 for one ice cream with one scoop and another with two scoops... Everything in Chelos tastes artificial from the coconut milk to all the jellies. I would go to Bamboo down the street if I crave a Chelos.

I used to love the ice cream place when they were a separate booth and bring my family with me. Since they joined with the Snocream company the quality and customer service gave really gone down! I gave them 10+ tries just because they're so close by and I love the Block! I would say the main factors are: 1) menu difficult to navigate, spread across 3 different screens, plus the giant menu behind the counter that you can't until you get up to the counter (awkward when they're busy). Make it streamlined. 2) quality and flavor of their stuff is just okay TBH. Drinks are too sugary and most are premixed so you don't really taste the tea or can customize. Much better boba tea places around. The ice cream became a major disappointment & I get it almost every time. Back then, you got a freshly made waffle cone and delicious flavors. Now their cones are brittle and thrice the whole thing collapse and drip all over you. Just purple ube all over my hands and clothes. The last visit did it for me, we showed up and half the the flavors were gone. Seems like they're trying to do it all (I get it, asian food is awesome) but not really doing anything well. 3) the customer service has a "take it or leave it" attitude for some of the employees. When we used to come before it became snocream, the staff was always so friendly and gracious. We always tip (regardless of the service) so a thank you would be nice. Just makes us feel like a number and rushed. Overall, I hope they can improve and represent asian frozen desserts better!! Will likely give them another shot in the future.