The Trojan Grill in New Kent

The food is good but the automatedToast order system is terrible. So bad I know several customers that no longer eat here. If I have the choice I will go somewhere else just because of the order system.

Kids are running this place with no menus.

I've written 14 Yelp reviews, but only 1 other was "1 star". Having personal experience of what it takes to run a business, I err on the side of the benefit of the doubt. I tried to do this with The Trojan Grill, as we support local and small businesses when possible. However, it became glaringly obvious that all my excuses for them, such as "maybe they are short-staffed today" just don't explain what we experienced. When we arrived nobody was at the front to greet us nor the other 2 groups standing there. Roughly 10 minutes elapsed before anybody showed up. The front station was littered with papers, a half finished salad, and soiled dishcloths. But again, I tried to give them a break.  The wait was much longer than is normally acceptable-50 minutes for a simple lunch.  When the food arrived, the salad had minimal dressing but was okay. However, my dining partner's fries were stone cold and even worse, his Buffalo chicken wrap had no chicken!! Seriously!!! He took several bites of the first half trying to find any chicken before pulling the second half apart to discover zero meat!! When the server returned and he showed her the problem, her attitude was surprising! She acted almost put out and gave a very defensive apology, saying "it was an honest mistake" and "well, you ate half!" (And this after we prefaced our comments by saying,, "we know this isn't your fault but...") Rather than bring a whole fresh wrap, several minutes elapsed before she brought out a small dish of shredded chicken to add on.  I will add the server did take that entry off the bill, but at that point we made a decision to never eat there again, nor could we ever...