New York Deli in Richmond

Maybe I went on a bad day. Decided to visit a friend that I hadn't seen since Covid. We decided to dine here for lunch. We were the second party ahead of any potential lunch rush. 20min became 40min while we notice the lunch crowd come in, sit and immediately their food was being served. Waitress began to tell us their ordering system was messed up in a non apologetic manner. We waited another 15minutes, no food. I get it, staffing may be at it's all time low but a hour waiting and we were second in the restaurant I'm not understanding.

I recently went here for the first time and I was a little disappointed. Our waiter was helpful when it came to navigating the menu, but there were a total of three things wrong with our order (we had three people in our party). We got two club sandwiches and the bread was wrong on both. Both sandwiches came with fries, but one was supposed to have the fried plantains instead. The food we received was still good, just not correct. The soft pretzels with beer cheese was alright, nothing to rave about. Over all, not very impressed. Still not sure if I will try this place again in the future.

There's literally so many restaurants in Carytown and we decided to try New York Deli. Overall, it wasn't a bad experience by any means. It's just that the food didn't really blow me away. I got the Falafel with fries, and honestly the fries were really good. The Falafel just didn't land for me, it's like it was missing something. If it just had something more, I don't know what, I think it could've been good. That being said, the rest of the menu did look pretty good, so it's definitely worth another shot. The staff was very friendly also. It'll probably be a while before I do, but I'd definitely try out some of the other menu items there. They also have little events like karaoke, and that would be fun to go to.