Pagliacci Pizza in Seattle

We ordered at 6:30 and were told it would be an 55 minutes, come to the store at 7:40 and they said our order was never placed. No apologies or anything.

This place is the best! Everytime I place an order everyone I talk to treats me with the best customer service and professionalism I've ever received. The drivers and entire staff are so good. The pizza is incredibly delicious and always hits the spot. Thank you Pagliacci!

Pagliacci isn't what it used to be.  Cold, soggy (expensive) pizza has become the norm which is really unfortunate.  We typically order and pick up but appears the Dravus location doesn't have a great process in place as the common theme we have run into is pizza that has been sitting around for awhile by the time we arrive to pick it up.   Our recent experience was probably the last straw.  We ordered a pizza and were provided a 50 minute wait time.  Knowing the issue we've had with cold/soggy pizza I planned to arrive early to see if the pizza was available early.   After waiting several minutes in line to let them know I was there I was disappointedly told I needed to wait.  I waited for almost 10 minutes AFTER the pick up time (1 hour after the time we placed the order) and was told the pizza was ready.   Unfortunatey the ~$30 pizza ($40 order w salad and tip) was once again cold.   I guess from this point forward it's my own damn fault for ordering pizza from Pagliacci.   Buyer beware....which is too bad.  Pagliacci pizza (hot) is really damn good but it's apparent the locations don't care enough about their customers to ensure a quality experience when picking up their pizza (on time).