Pizza Connection in Cockeysville

This place has excellent pizza and great customer service, I go there almost every weekend

This place has horrible service and is very over priced. I ordered food to be delivered and I was told it would only take 45 minutes to be delivered. My food showed up cold an hour an 20 minutes later. I called the store and the manager was very nasty and extremely unprofessional. He tried to say my order was late because I'm to far away and I live 10 minutes away from the store. So 10 minutes is to far away?? Are you kidding me. This owner needs to step his game up because he is going to lose a lot of loyal customers including myself because the customer service is horrible and the store in general is really falling apart. I used to really like this place , they had fast delivery , the food used to be good , the prices used to be good and I used to always receive my food hot instead of cold. I hope the owner changes the way he runs his business and I hope he and his employees learn how to speak to customers with respect .

When I come back to Maryland I end up eating a lot of three things; crabs (obviously), bagels, and pizza. Those are things that the West Coast just falls short on. On this trip I was looking forward to enjoying them again but my pizza experience simply didn't excite. The Pizza Connection is an unasuming little joint in a strip mall next to a gas station that is a little hard to find if you're coming soutbound on York Rd. I called my order in directly (if you order online Grubhub gets a cut) and it was ready when I got there. The pizza itself was, unfortunately, a pretty good West Coast pizza. The meat was tasty, the cheese was plentiful, and it had the right amount of gooey greasiness. Sadly, the crust failed the major crust test, it was too limp to fold and hold its shape. Overall not a bad pizza, but not what I flew 3,000 miles for.