Popeyes Louisiana Kitchen in Houston

Why is all my food COLD?

I am assuming that this location has new management! Whomever you have working in the evening a team of guys, keep them, give them a raise, have them train everyone!The food is always now hot fresh and tasty! These guys now..... made us Popeyes fans again! Kudos for bringing this location back to life.

Every time it is 9pm or 9:30pm, EVERY SINGLE VISIT- it has happened 4 times to me at this location. They never want cook spicy chicken tenders. They tell me they are "out". Today I ordered 3 SPICY chicken tenders (& more but that is not the point here) & AFTER I paid, the employee at the window came back & told us they were out of SPICY chicken tenders. I asked for a refund since I prefer SPICY tenders and once the employee at the window informed another employee he turned around and asked if I could wait 3 minutes for the spicy Chinese tenders. I never mind waiting, but this is awful. Simply because they did not want to go through the trouble of refunding my money their lie comes to light & magically are find spicy tenders to cook. If the restaurant closes at 10pm, until 10pm they should be cooking ANYTHING on that MENU. If your restaurant is NOT out of a specific food, DO NOT lie about it. 3rd bad experience Lady who handed the food yelled at us about our order, after we told her food was missing, she yelled and tried to tell us what we ordered and what she was saying was incorrect. The manager Esperanza was the one who yelled at  my boyfriend and I. This is my 2nd bad customer service from ESPERANZA herself. If this is the kind of treatment customers get I can not imagine what kind of problems the employees go through. This is the second time she has a major attitude, is beyond disrespectful,...