Preference in Anchorage

I've ordered from them a few times and have been satisfied until this now. I ordered the bbq grilled sandwich, which is normally delicious, but today came with no BBQ or aioli and with 1 tiny slice of what I believe to be the wrong cheese. Not even close to what it usually is. By the time I got it (I ordered via doordash) the restaurant was closed so I couldn't call to rectify. I called during the next business hours to see what could be done and the person answering was very apologetic but didn't seem to be able to offer much without managerial approval other than a possible discount if I picked up in store myself but nothing concrete. At this point I think the only acceptable solution would be a free sandwich as my money went completely to waste on this sad sandwich. Left my contact info with them but no word since.

I walked in, the man behind the counter looked me in my face and just walked away. I patiently waited at the counter for him to return and he never did. I rang the bell and he got an attitude with me saying he knew I was there. I apologized and he said “for what, it’s not like I’m on my break or anything, you’ve only been standing here for 5 minutes!”. If you want bad customer service, this is the place to go!

Dan was super nice and extremely accommodating with any kind of preference my friend and I had with our meals. His Cajun po’boy menu was delicious!