QDOBA Mexican Eats in Anchorage

Let me take a deep breath…The girl working at the front counter today has absolutely zero customer service skills and is extremely RUDE. She was wearing the hood from her hoodie and tied around her face. She was sliding peoples orders across the counter and rolling her eyes with the nastiest attitude. I was there picking up two door dash order and told her that. She rolls her eyes, looks around the store and with an attitude says, “okayy who?” I told her the names, she walks down side where food is prepped to “look” around I suppose then comes back and says “we don’t have them here.” ….okay, well what next? Are you going to do something about it cause clearly I show it’s paid for. So then I said, “well they’ve been paid for and I’m just here to pick them up.” She then partially finished her sentence then walks off somewhere else and has a manager or someone to take over. The gentleman who seemed to be a “manager” was sort of clueless and did not really care have any of my door dash orders ready cause “no tickets.” But kept making everyone elses in line when I’ve already been waiting 10+ mins (keep in mind we’re on a time clock with DD). When I asked about my order, He said “sorry the tickets didnt come through, that usually means the customer hasnt paid or their order was declined. Well, another dasher comes in 2 mins later saying he has “so and sos” order which were my orders. Well no wonder you dont have my customers order- if you’re busy giving my stuff away to other people. Horrible customer service from everyone except one nice gentleman working there today. Great food, horrrrrible customer service at this location on the weekends during the day.

Zero regard for masks. Almost every person in line with no mask while we have a mandate in place. One of the food handlers is wearing her mask under her nose. Turned around and walked out.

Walked in served right away. Had brisket bowl extra meat. Super good.