Shell in Knoxville

Had to move 3 pumps because card reader wouldn't work. Attendant wouldn't release pump. Then receipt printer was broken. 5 min fuel stop turned into 15 min of lines and frustration. Never stopping here again.

My dad, Nana, and I went down to this gas station on our way to Gatlinburg. Tried getting gas, and it kept saying to “remove card” and once removing card, it said it again. Who are you to call yourself a gas station if you..y’know..don’t have working gas pumps. Maybe you should shut it down and fix your gas pumps?

Me and my family always stop here nearly 1x a week. We typically spend 30-40$ a go with gas and drinks and food. The reason we chose this store is because it has claw machines In the back. I like to play these to see if I can get a stuffed animal for my daughter that is 1 years old. We normally get quarters from the front register with left over change we have from shopping here to play with. Today I went in and the guy had denied that he wouldn’t give us quarters even if it was rolled change. I will not be back here because this was the whole reason for stopping at this shell. Thanks guys for letting down another loyal customer. Hopefully next time we learn what customer service really is. If you were my employee I would probably start documentation. I would leave no stars if I could.