Shogun in Houston

I’ve been to this location twice and both times the experience wasn’t great. Last night was our 2nd time and it has resulted in us never returning. We wanted to sit at the hibachi however it was an hour and half wait. Understandable since it was a Saturday night at peak dinner time. We decided to just take a seat in the normal dining area and were placed in the very back booth in between 2 booths which were currently occupied. The waiter (who maybe spoke 5 words to us the entire time) kept skipping over us. We waited 30 minutes to even get our drink order in and then waited another 15 minutes to get our drinks that were incorrect. He didn’t come back to get our food order for another 30 minutes. We got our appetizer, however no silverware/chopsticks nothing. He then disappeared for another 30 minutes while we waited not being able to eat. We then finally got our dinner order and asked for silverware, and then waited another 15 minutes to even get our silverware. While we were waiting, we saw him walking around on his phone ignoring his duties. Once we began eating, the food was cold and on top of that terrible tasting. All in between this, we never received the correct drinks or even refills on our drinks. When we finally got our check, the waited LITERALLY disappeared as if he knew we were upset about the entire service. I’ve been to shogun in Conroe and in a cypress and have never had terrible food or bad service. This is the 2nd time at this location for a similar experience and we will never be returning again....

For over 8 years, we have visited spring location, and we love it. Recently we started coming to the vintage’s one, despite the long waiting we still keep coming. But tonight I had to hold the Karen in me, after I had the chef telling what I should and I’m allowed to says when it comes to my meal, he got upset because after I asked several times about mushrooms on the veggies he keep on ignoring me. And when he finally after 5 times of me asking he’s only answer was they don’t want mushrooms. I was paying for my meal so why my recipe has to be modify base on someone’s else food preferences. Needed less to say I was the last one getting everything else after that and when I was asking for sauce well guess what I didn’t get it either. Not coming back again for sure

Delicious did the hibachi with my friends and it was worth it.