Smoothie King in Houston

I love this place a lot ! Very healthy drink and great fit for my workout

Ordered a gladiator vanilla, just a regular gladiator vanilla in the drive thru. The person taking the order was very rude and hostile towards us. We got the “smoothie” and it was just watered down and hardly even a smoothie with any flavor. I went back to confront the issue and the person who took the order/made it, and Marla said it was us who didn’t know how to order. Extremely rude considering we are paying for a smoothie and receive flavored water. Worst smoothie king I’ve been to and the worst customer service I’ve ever seen.

On Friday October 21, 2021 we made a pick order while we were still at the gym in the parking lot where this Smoothie King is located. We decided to walk over to the Smoothie King to pick up our smoothies. As we were stepping up to the door an employee was coming out and the other employee quickly locked the door behind the employee and walked away from the door like we weren't there. The operating hours on door displays the closing hour for that day as 10 pm. We arrived at the location at approximately 6:50 PM. We had to walk back to our car which was parked near the gym and drive back over to the Smoothie King and wait in the drive-thru to pick up our order. We were in the line for at least another 15 minutes before we made it to the speaker where we informed the employee we have a mobile pick up order. When we arrived at the window to pick up we inquired about the closed lobby. She stated they normally close later but when it's busy they close the lobby early. In my opinion that is absolutely ludicrous and causes a decrease in business. I watched at least 5 people drive off when they realized the lobby was closed.  I don't blame them. There were at least 4 cars behind us and 3 in fro...