Starbucks in Seguin

This location is absolutely ridiculous. I came at 7:00pm and the doors were locked and they were only taking drive thru I had a mobile order and they couldn’t even handle me my order from the door. They had a long line, taking forever to make drinks while they sat and talked to people in cars. This location is the most unprofessional. I’ll take that extra 15 minute drive and start going to New Braunfels. They need different/better workers at this location.

Zero sense of urgency. Even with only a couple cars in line expect a 20min wait. Going in is just as slow.

This was hands down the worst experience I’ve ever had with a Starbucks…. The drive through line was fairly long so I figured my girlfriend and I could go inside and hang out while we waited for our drinks. What a mistake! After ordering our drinks, we waited literally 40 minutes for them to come out. What was most aggravating is that while everyone was standing inside waiting for their drinks the staff were focusing mainly on the drive through. I watched probably 20+ cars come through as we were waiting. I would have been well on my way already if I had just sat in the line. Well… I was about to ask for my money back and leave since we were now running late but right I was asking the order came up. When I got my order it was the wrong size. I got a tall when I ordered a venti. I really didn’t want to wait so I was just going to leave but they assured me it would be fast, which it was. Maybe 40 seconds or so. So then they hand my my Venti Caramel Macchiato….. or should I say, my Venti glass of milk…….. I was beyond aggravated, I ended up just dumping it out. I will never go back again and would never recommend this Starbucks to anyone. Everyone inside waiting were beyond aggravated as well and some even just left without getting their orders. Absolutely awful service and product quality.