Starbucks in Houston

This is the third time I've been to this Starbucks in less than a month. Generally, I order an iced white chocolate mocha which I thought no Starbucks could ever mess up but after the second time it tasted terrible & they missed a few key ingredients, i decided to order a tea to try instead. Well, that peach lemonade tea does not taste nearly as good as other Starbucks. Not sure if I'll be back, disappointed!

I wish this is the first time they messed up my order, but it wasn't.  This was just the first time I have been treated so poorly. It was about 8:20am on 10/1/21 when I entered and order my Strawberry funnel cake frappuccino, only to get a bunch of whipped ice with a drizzle of strawberry.  When I returned I spoke with Meg (she has blond dreads and is the register person) .  I showed her my drink and she responded with "oh I know what happened", and quickly walked away to a lady with long black hair in a pony tail and told her to remake the drink.  When she got back I was trying to explain that the drink didn't even have coffee in it, but she wouldn't even let my talk, she kept talking over me and told me "I'm trying to explain to you that she is new and will make the drink over".  Her rudeness took me back, I just stopped there, and went to hand her the original cup, like I always have in the past when they messed up my order, and she barks out and me "I CAN'T TAKE THAT BACK".....I was in shock and so embarrassed.  I then said can you please throw this away and she claps her hands together and says again "I CAN'T TAKE THAT BACK".  I then said can you not throw this away, and she barks back again "YOU CAN THROW IT AWAY, BUT I WON'T" and points to the front door trash can area.  I have never been so shocked as to the poor behavior of a Starbucks employee.  I then waited for them to remake my drink...which no one did...so I asked for a refund, which I did receive.   First off I do not understan...

Amazing service, great people! Always welcoming. Don't listen to the haters! They are spoiled children. So impatient when they didn't have to grow the beans or do anything. Keep up the great work